Support

Wedding Jojo is acting a little funky. What should I do?

Use a modern, up-to-date, state-of-the-art browser

In order to ensure the best possible experience with Wedding Jojo, make sure to use the latest and greatest browser and version possible. With so many great and free options, using a high performance, fast, and secure browser has never been easier! If you're not sure what browser you have, visit this site to check. And if you find that you're on a browser that is not the most up-to-date, please update/download the latest by clicking on the icon below.

Note: We don't support Internet Explorer 6 or Firefox 3.5, both outdated browsers. Please download one of the above browsers to use the site to its fullest without any funkiness.

Clear your browser's cache

When your browser visit any site on the web, it stores tidbits of info to render the page faster the next time you visit. When you clear your broweser's cache, it will load the site as if it is your first vist, thus making sure that all new changes are rendering correctly.

  • 1. In Internet Explorer, click Tools in the top toolbar. Then click Internet Options → General → Browsing History → Delete
  • 2. Select Temporary Internet Files and click OK
  • 1. Click the wrench icon in the top right corner of the browser toolbar
  • 2. Select Tools, then Clear browsing Data.
  • 3. In the box that appears, select Empty the Cache
  • 1. In the top menu bar, click Firefox and select Preferences
  • 2. Select the Advanced panel
  • 3. Click on the Network tab and then, under the Offline Storage section, click Clear Now.
  • 1. From the Safari menu, choose Empty Cache (Safari > Empty Cache).
  • 2. In the warning dialog that appears, click on Empty.

Remove stale cookies

Cookies are a bit different than cache in that they are used to remember things about your account, like when you login or particular site preferences. If you're having trouble logging in, clearing your cookies will typically remedy the problem.

  • 1. In the top menu bar, select Tools and click Internet Options.
  • 2. In the General tab, under the Temporary Internet Files section, click Delete Cookies.
  • 3. A dialog box will appear asking you to delete all cookies. Select Ok.
  • 1. Click the wrench icon in the top right corner of the browser toolbar.
  • 2. Select Options (also called Preferences for Mac users) and click the Under the Hood tab
  • 3. Click Content settings in the Privacy section.
  • 4. Click the Cookies Tab in the Content Settings dialog that appears.
  • 5. Click All cookies and site data to open the Cookies and Other Data dialog.
  • 6. To delete all cookies, click Remove all at the bottom of the dialog.
  • 1. Click on the Tools menu and select Clear Recent History....
  • 2. Set Time range to clear to Everything.
  • 3. Click on the arrow next to Details to expand the list of history items.
  • 4. Select Cookies and make sure that other items you want to keep are not selected.
  • 5. Click Clear Now to clear the cookies and close the Clear Recent History window.
  • 1. Choose Safari > Preferences.
  • 2. Click Security.
  • 3. Click Show Cookies.
  • 4. Select one or more cookies and click Remove, or click Remove All.
  • 5. Once you're finished, click Done.

Still need help? Contact us and we'll get back to you shortly!